New white paper - Better manage patient demand with smarter triage in primary care
Case Study - Learn how we are solving the 8am rush in the NHS
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Intelligent Triage and Care Navigation

Smarter digital front doors to enable
patient self-booking, self-referral, and self-care

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Intelligent Healthcare

Smarter digital front doors to
patient self-navigation, self-booking, self-referral, and self-care

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Over 200+ teams worldwide rely on us.

Transforming Primary Care

Use our intelligent software to assess and triage patient needs at first contact, then navigate them to the right care – all based on your rules and availability.

Remove clinical and administrative capacity bottlenecks and free up valuable resources.
TRIAGE - Automate assessments
We automate patient triage and ensure patients are prioritised by clinical need – whatever channel they use to access care.
NAVIGATION - Protect Your Capacity
We help you manage patient demand and protect your precious capacity. Distribute demand across your multi-disciplinary team or network capacity without the triage bottleneck.
SELF-SERVICE - Improve Patient Access
We improve patient access and choice – on your terms. Allow patients to self-book an appointment with a specific practitioner – virtual or in-person – at their chosen location.
Enhanced Triage

Automate assessments

Safely automate assessments and triage to ensure patients are prioritised by clinical need. Rapid Health is a scalable extension of your clinical workforce.

Automated Navigation

Maximise your capacity

Distribute demand across your multi-disciplinary teams, without needing input from your practice staff. Get patients on the right pathway at first contact.

Patient Self-Service

Improve patient access

Allow patients to self-book an appointment by practitioner, channel, and location. Deliver a step-change in patient access - on your terms.

NHS Case Studies

Learn how we are transforming access and capacity in the NHS

Powering intelligent health systems case studies

An end to the 8am rush

Finding a cure to the endemic primary care 8am rush is critical to NHS recovery plans. And, at last, a remedy for this primary care malaise has been found. We recently spoke to Dr. Richard Nedjati (a GP at Manor Court Surgery in Nuneaton) about the transformation he has introduced and how the 8am rush is now a distant nightmare.
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Eliminating unnecessary GP appointments with a smarter digital front door

Patients with musculoskeletal (MSK) issues are typically referred to physiotherapists by GPs. This takes up valuable GPs’ time, delays MSK patients getting the attention they need and risks the health of other patients waiting to see GPs.
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NHS Case Studies

Learn how we are transforming access and capacity in the NHS
Case Study
Patients with musculoskeletal (MSK) issues are typically referred to physiotherapists by GPs. This takes up valuable GPs’ time, delays MSK patients getting the attention they need and risks the health of other patients waiting to see GPs.

Eliminating unnecessary GP appointments with a smarter digital front door

July 25, 2023
5 minutes
Case Study
Finding a cure to the endemic primary care 8am rush is critical to NHS recovery plans. And, at last, a remedy for this primary care malaise has been found. We recently spoke to Dr. Richard Nedjati (a GP at Manor Court Surgery in Nuneaton) about the transformation he has introduced and how the 8am rush is now a distant nightmare.

An end to the 8am rush

July 25, 2023
5 minutes

Our Approach

Put patients at the heart of your practice by giving them control of their healthcare.  You set the constraints, so your capacity and resources can focus on caring for those that really need it.

Unlike other providers, our system does the actual triage and navigation, rather than just streamlining the associated manual tasks.

Our intelligent care navigation system improves clinical outcomes and releases resources – unlocking capacity across your care network.
Put patients at the heart of your practice by giving them control of their healthcare.  You set the constraints, so your capacity and resources can focus on caring for those that really need it.

Unlike other providers, our intelligent system does the actual assessment, triage and navigation, rather than just streamlining the associated manual tasks.

Our intelligent care navigation system improves clinical outcomes and releases resources – unlocking capacity across your care network.
2.5%
Efficency
£128K
Savings
12x
Free Funding

How Can We Help You

Rapid Health's products help you unlock capacity and manage patient demand

8am Rush

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Overloaded Phone Lines

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Online Floodgates

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Recovery Plan

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Begin your transformation by booking a demo

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Groves Health Richmond
Groves Health New Malden
Groves Health Wimbledom
Groves Health Hinchley Wood
James O'Riordan Medical Centre
Manor Court Surgery
The Grove Medical Centre
Old Mill Surgery
The Hythe Medical Centre
Upper Haliford Medical Centre
St David's Family Medical Centre
Sunbury Health Centre Group Practice
Studholme Medical Centre
Staines Health Group
Shepperton Medical Practice
Stanwell Road Surgery
Packers Surgery (Virginia Water)
Orchard Surgery
Knowle Green Medical
Hersham Surgery
The Ottershaw Surgery
Fordbridge Medical Centre
Yellow Practice
The White Practice
The Red Practice
The Fort House Surgery
Rowan Tree Practice
Crouch Oak Practice
Church Street Family Practice
Chertsey Health Centre
Ashley Medical Practice
Wey Family Practice
The Family Practice (St John's)
Southview Medical Practice
Sheerwater Health Centre
Pirbright Surgery
Parishes Bridge Medical Practice
Goldsworth Park Surgery
Madeira Medical
Maybury Surgery
Heathcot Medical Practice
Chobham and West End
College Road
Groves Health Richmond
Groves Health New Malden
Groves Health Wimbledom
Groves Health Hinchley Wood
James O'Riordan Medical Centre
Manor Court Surgery
The Grove Medical Centre
Old Mill Surgery
The Hythe Medical Centre
Upper Haliford Medical Centre
St David's Family Medical Centre
Sunbury Health Centre Group Practice
Studholme Medical Centre
Staines Health Group
Shepperton Medical Practice
Stanwell Road Surgery
Packers Surgery (Virginia Water)
Orchard Surgery
Knowle Green Medical
Hersham Surgery
The Ottershaw Surgery
Fordbridge Medical Centre
Yellow Practice
The White Practice
The Red Practice
The Fort House Surgery
Rowan Tree Practice
Crouch Oak Practice
Church Street Family Practice
Chertsey Health Centre
Ashley Medical Practice
Wey Family Practice
The Family Practice (St John's)
Southview Medical Practice
Sheerwater Health Centre
Pirbright Surgery
Parishes Bridge Medical Practice
Goldsworth Park Surgery
Madeira Medical
Maybury Surgery
Heathcot Medical Practice
Chobham and West End
College Road

Trusted by frontline healthcare workers

Read what our customers are saying about us

On enabling patient self-service

It was very easy to learn and also for me to pass this onto my colleagues. Set up takes no time, your support team are very quick to respond.

25% of the bookings for these clinics were made direct by the patient using the link.
Nicole Bhattacharya
Chertsey Health Centre

On enabling patient self-navigation

Self booking for flu’s has been very successful – yesterday we were half full for the flu clinic Friday so sent a message out to patients at 9am – we were full by 1pm. System definitely working well for us.
Lesley Cushen
The Grove Medical Centre

On patient self-booking

We have been using it mostly for Asthma reviews, flu, diabetes reviews, med reviews, smear etc. similar systems used in the past does not allow the separation per clinician.

So currently it's saved about 20 man hours so far, but using it consistently and for more projects.
Ben Cushen
SASSE 2 PCN

On patient self-booking

It is really helpful being able to send more than one link in the same message (I gave the option of using one link for a face to face appointment and other for a telephone call).
Annie Crowhurst
The Hythe Medical Centre
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What makes Rapid Health smarter?

Learn more
We help you manage patient demand and protect your precious capacity. Maximise your network resources, ARRS roles and available funding opportunities.
We help you standardise patient access and care – based on clinical need. Ensure patients are treated equally – whatever channel they use to access care.
We improve patient access and choice – on your terms. Allow patients to self-book an appointment with a specific practitioner – virtual or in-person – at their chosen location.
We assess patient needs at first contact and navigate them to the right care – based on your rules and availability. Remove the triage bottleneck and free-up valuable resources.
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