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Our Primary Care Products

We provide a range of intelligent products that improve access, manage demand and maximise capacity - reducing the burden on practice staff.

Our products are designed for use within NHS primary care.  They can be scaled for PCNs, federations, ICSs, or even adopted for individual practices.

Together they form our Smart Practice suite - think of us as your digital healthcare workforce.
Smart Triage
Smart Triage safely triages all medical requests and navigates patients to the right pathway, on first contact; all without needing time and input from practice staff. Learn more
Smart Direct Booking
Patient-initiated self-booking for vital screening and prevention services, such as immunisations, smear tests, first contact physio, and more. Learn more
Patient Direct Booking
Easily create patient self-booking links with our advanced appointment link generator. Give patients more choice and flexibility with our practice-initiated booking system. Learn more

Rapid Health's platform technology powers all our products - it is flexible and can support almost any use case that typically requires a (human) clinical or administrative decision, allowing you to increase and scale capacity, reduce waste, and improve patient access and patient experience, whilst reducing costs.

Smart Practice Suite includes the following assured products:

Enhanced Triage

Let our intelligent system triage your patients and determine their clinical needs and urgency, without practice staff input.

Automated Navigation

Distribute demand across your multi-disciplinary team. Enable patients to self-navigate to the right pathway, at first contact.

Patient Self-Service

Give patients a choice and allow them to self-refer and self-book, on your terms.

Automated Clinical Notes

Structured clinical notes can be automatically filed into the patient record without the administrative overhead.

Appointment Management

Enable patients to reschedule or cancel their appointment quickly online.

Smart Direct Booking
Automate recalls, periodic health checks and vaccination programmes even more effectively - further reducing practice staff’s administrative burden.

Provide permanent links on your practice website to broaden the options for patients to self-serve.

Remain confident that only the right people can book the slots with our smart eligibility checking.
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Patient Direct Booking
Save practice staff’s time with booking and rebooking patient appointments.

Create patient self-booking invitation links to allow patients to self-serve. Invitation links can be setup for specific practitioners, locations and slots or you can allow patients to choose themselves.

This is great for QOF campaigns, follow-up appointments and periodic check-ups.  Patient Direct Booking saves time to allow practice staff to focus on other priorities.
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Why Rapid Health?

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Why Choose Rapid Health?

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In-built Intelligence

Our intelligence applies the latest evidence-based guidelines, we enable practices to triage and automate clinical tasks and decision-making safely.
Clinically validated - a clinical knowledge-base curated and validated by clinical experts
Transparent - visible clinical steps that can be understood by everyone
Local protocols - localise rules easily and safely
Cancer screening - find cancer at the earliest, most curable stage. We assess a patient's risk of cancer on every triage
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Clinical Automation

Liberate staff and automate tasks

Safely automate administrative and clinical tasks to help your team
Automate QOF
Increase your QOF income - automate the capture and coding of patient information
Personalise care
Interrogate patient records in real-time for eligibility checks, such as flu jabs or cervical screening
Automated filing of notes and coding
Automatically generate clinical notes and coding for filing to the patient record
Data analytics
Rich data to make data-driven decisions and population health insights
Early detection of cancer
Find the signs of cancer earlier, with built-in screening in every triage
Early detection of cancer
Configure routing protocols to enable hub-and-spoke care delivery
Early detection of cancer
Allow patients to manage appointments online without contacting the practice
Early detection of cancer
Keep patients updated with auto-generated patient communications
Coming soon
Early detection of cancer
Automated safety checks and clinical assessments for repeat prescriptions
Coming soon
Early detection of cancer
Automated annual review and long term condition management assessments
Coming soon
Early detection of cancer
Provide dedicated triage and navigation tools for reception teams
Coming soon
Early detection of cancer

Safe and secure

Knowing any medical system is safe and reliable is critical to adoption.

Rapid Health meets security, safety, governance and data standards. Our services can be activated in less than an hour.

NHS Compliance

Data Security and Protection Toolkit
DCB 0129 Clinical Risk Management Standard
DTAC Passed
NHS Digital Assured Supplier and HSCN Approved

Data Governance

Registered with the Information Commissioners Office
GDPR Compliant
CREST certified penetration tested
Data is encrypted in transit and at rest

International Standards

Registered with the Medicines and Healthcare Regulatory Agency
Cyber Essentials Certified
ISO 13485 Conformity
UKCA Class 1 Medical Device Conformity

Anything not answered here?

We cannot answer all the questions we get asked here, so feel free to contact us for a conversation or to request a demo.

What does Rapid Health do?

We provide software for healthcare. Our products power clinical decision-making and can be set-up to work in just about any healthcare setting. They improve efficiency, liberate resources, improve patient outcomes, and save money.

What is different about what Rapid Health does?

Our software is configurable, flexible, easily integrated with other mainstream systems and automatable. It provides controls over patient self-service. By aligning built-in clinical expertise with your desired operating model, we offer standardisation across practice networks with the ability to tailor to your local needs.

What do you mean by clinical automation?

Our systems utilise clinical knowledge to simulate clinical reasoning. That means we can safely triage and navigate patients to the right care, appropriately prioritised. This minimises unnecessary human intervention to reduce the number of manual touch-points for any given case.

What sort of healthcare applications does Rapid Health offer?

Our most popular products provide point-of-care decision support for administrators, care navigation teams and allied healthcare professionals.

We also power applications such as: health risk assessments, symptom checkers, asynchronous consultations, referral management, personalised care plans, and remote patient monitoring.

Are Rapid Health systems safe and meet regulatory requirements?

Simply put, yes!

We have a long list of proof points that demonstrate our safety. These include having a UKCA Class 1 approved medical device at the core of our systems. We are DCB0129 compliant for clinical risk management and we are accredited EMIS and SystmOne partners.

You can choose to enable automation at your preferred pace. This will build confidence that the system is a trustworthy extension to your team.

See it in action

Enable the future of healthcare today with Rapid Health
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Clinical Intelligence
Externally Assured

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From assessing symptoms and prioritising care needs, through to facilitating the patient to self-book the right appointment, Smart Triage safely navigates patients to the most appropriate care setting; all without needing time and input from practice staff.
Real-time demand management and navigation without needing practice staff involvement
Reduce the administrative and clinical touch points in more than 62% of patient requests
Integrated into your existing patient record system, including EMIS and SystmOne
Personalised patient symptom assessment
Seamless patient journeys, facilitating real-time handoffs over simple signposting
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Send patients smart booking links giving you full control over demand
Place booking links on your website and automate patient eligibility checks
Can be used by receptionists, navigators and clinicians to streamline patient access
Automate appointment scheduling into your practice and hubsite
smart direct booking

Invite patients to self-book

Our deep integration with your patient record system (EMIS or SystmOne) can check patient eligibility.

Once a patient’s eligibility is determined, they are offered a pre-defined appointment slot with the right clinician. Ineligible patients are informed as such and not afforded slot access.
View all sub-features
Smart inbox

Inbound patient requests prioritised by clinical need

A Smart Inbox that prioritises patient requests that require action from practice staff. Patient requests can go directly to the practice or to a central hub.

Complete the whole triage flow in 1-click; from initiating communications to coding and filing to the patient record.

Clinically prioritised waitlist

Prioritise patient requests and route to most appropriate staff member

Patient communications

Communicate with patients by email or SMS - with summaries saved to the patient record

Appointment management

Send patients direct booking links to triaged appointment slots eliminating the need to coordinate patient availability

Intelligent search

AI-assisted patient search supporting patients to select most appropriate online service

Navigation rules

Easily configure navigation rules and integrate your healthcare network at the practice, PCN or ICS level

Manage demand, boost capacity

Control when patients can access online services giving you control over resources