Smart Triage: The Only NHS Autonomous
AI-Triage System
Smart Triage automates patient triage and booking, helping practices see patients sooner without added workload - all while meeting the 2025 GP contract requirements
Instant Setup Clinical Model
Skip complex setup. Smart Triage comes ready with a safe, proven model to deliver the right care immediately.
Real-Time Demand & Capacity
Control patient flow. Set availability, protect resources, and customise pathways for any consultation type.
Easy Navigation Customisation
Tailor capacity for hubs, practices, or shared resources while letting patients see their usual GP when needed.
EMIS & SystmOne Integration
Works seamlessly with EMIS and SystmOne. No installs, no IT hassle, just smooth capacity handling.
Manual Triage Overloads Your Team and Delays Care
Morning Bottlenecks
Phone lines jam and inboxes quickly overflow during the 8am demand surge.
Urgent Demand Surge
Practices struggle to safely filter urgent from non-urgent patient requests.
Staff Burnout
Clinicians and admin teams face unsustainable workloads and increasing burnout.
Without Smart Triage
GP practices overwhelmed by jammed phone lines and long waits
ICS leaders struggle with siloed data and fragmented systems
Clinicians buried in admin, not patient care
Patients face disconnected journeys across services
With Smart Triage
Autonomously assesses patient needs through validated protocols
Automatically navigates patients to appropriate care options
Instantly books appointments without staff intervention
Works across channels online, by phone, and in-person
How Smart Triage Powers Autonomous Care
A true AI-triage system should dramatically reduce your workload, freeing staff to focus on care, not inboxes. Smart Triage runs independently with no human intervention.
Immediate, Intelligent Assessment
Our clinically validated model quickly assesses patient needs. Online, by phone, or in person, it delivers consistent, thorough evaluations, flags high-risk cases like sepsis or cancer, and avoids burdening staff.
Autonomous Clinical Triage & Prioritisation
Smart Triage determines urgency and safe care timeframes, diverting non-urgent cases from same-day slots. Practices using it see same-day demand drop from 62% to 19%, compared to the 44% national average.
Seamless Appointment Allocation & Booking
Smart Triage directs patients to the right appointments based on your setup. It supports practice and PCN-level capacity, offering an average of 61 options and automating 91% of bookings without staff intervention.
Proven Real-World Results
An NHS-commissioned independent evaluation of Smart Triage was published in 2024, with significant results.
Clinical Safety
Smart Triage handles thousands of daily requests with clinically validated safety and accuracy.
Nationwide Adoption
Trusted in 25+ ICSs and expanding across the NHS, Smart Triage delivers scalable, reliable care.
24/7 Access
Provide 24/7 access without strain, normalising demand and ensuring seamless care.
Shorter Wait Times
Wait times cut 73% from 11 to 3 days; 80% booked within a week, beating NHS targets.
Efficiency Gains
47% fewer peak calls, 70% fewer repeats, and 91% auto-bookings ease workload and boost output.
Less Admin Work
Shifted 82% of requests online, up from 12%, cutting admin and reducing no-shows by 10%.
How to get started
Setting up Smart Triage is simpler and faster than you think.
Onboarding Kick-off
Meet with our onboarding team for a brief consultation to review your workflow and goals, and receive a tailored onboarding plan.
Optimising Your Setup
We’ll help you design the ideal session and slot setup. From day one, Smart Triage can handle 70% of the demand and reduce your team's workload.
Align Capacity with Demand
Our proven slot mapping aligns your capacity with demand in hours. No installs, custom workflows, or coding needed.
Go Live and See Results
Switch on Smart Triage for immediate results: fewer calls, balanced demand, faster access without extra staff or workload.
What our
customers say
Now you can meet and see more patients in a more timely fashion, in a safe way, without burning yourself out and having to see 6, 7, or 8 extra patients in your clinic from urgent requests coming in.
Before we started with Rapid Health, everyone had that sense of dread on a Monday morning. Since launching Smart Triage, there hasn’t been the backlog we would normally expect for a Monday morning. Patients that need to be seen are already booked in the system, so no intervention needs to be taken by either the clinicians or reception staff.
Even in our wildest dreams, we did not expect it to be quite as successful as it has been. It has solved all the demand problems, patient access is really good, and clinicians love it, as it gives them a really good balance of work.
Prior to implementing Rapid Health’s digital triage solution, patients faced significant wait times, especially at 8am when phone lines opened. Since going live with Rapid Health, we have seen a transformational improvement in both patient access and operational efficiency. The most striking change is a 75% reduction in call volumes at 8am on Mondays, easing pressure on both patients and our frontline staff.
With the introduction of our new appointment model and seamless integration with our PCN Minor Illness Hub, Rapid Health has enabled 84% of patients to secure appointments within a clinically appropriate timeframe. Autonomous triage and self-booking functions allow clinicians to focus on patient care rather than triaging, confident that appointments are timely and safe.
Rapid Health has done exactly what we needed it to do. My GPs/ANPs in Reception are back in their consultation rooms, seeing patients rather than fighting through the vast number of triage calls. Awesome piece of kit.
Case Studies
Transforming the
8am Rush
Smart Triage automatically handles demand 24/7, letting patients book appropriate appointments directly. Peak-hour calls dropped 47%.
System-Wide Capacity Management
Smart Triage aggregates capacity across organisations, directing patients to the right place - whether that’s their own GP or wider PCN.
Meeting NHS Digital Access Requirements Today
Smart Triage helps practices exceed the 2025 GP contract by enabling 24/7 online access and reducing staff workload.
Clinical Excellence and Robust Security
Clinically validated model with comprehensive safety protocols to ensure accurate triage decisions.
NHS Compliance
Data Security and Protection Toolkit
DCB 0129 Clinical Risk Management
DTAC Passed
NHS Digital Assured, HSCN Approved
Data Governance
ICO Registered
GDPR Compliant
CREST Certified Penetration Tested
Data Encrypted in Transit & at Rest
Certifications
MHRA Registered
Cyber Essentials Certified
ISO 13485 Conformity
UKCA Class 1 Certified
Questions
Answers
Smart Triage completes the patient journey from assessment to booking without human help, handling 80–90% of demand without flooding your inbox.
We provide software for healthcare. Our products power clinical decision-making and can be set-up to work in just about any healthcare setting. They improve efficiency, liberate resources, improve patient outcomes, and save money.
Our software is configurable, flexible, easily integrated with other mainstream systems and automatable. It provides controls over patient self-service. By aligning built-in clinical expertise with your desired operating model, we offer standardisation across practice networks with the ability to tailor to your local needs.
Our systems utilise clinical knowledge to simulate clinical reasoning. That means we can safely triage and navigate patients to the right care, appropriately prioritised. This minimises unnecessary human intervention to reduce the number of manual touch-points for any given case.
Our most popular products provide point-of-care decision support for administrators, care navigation teams and allied healthcare professionals.
We also power applications such as: health risk assessments, symptom checkers, asynchronous consultations, referral management, personalised care plans, and remote patient monitoring.
Simply put, yes!
We have a long list of proof points that demonstrate our safety. These include having a UKCA Class 1 approved medical device at the core of our systems. We are DCB0129 compliant for clinical risk management, and we are accredited EMIS and SystmOne integration partners.
You can choose to enable automation at your preferred pace. This will build confidence that the system is a trustworthy extension to your team.
Join 25+ ICSs Transforming Primary Care
Smart Triage delivers proven results across 25+ ICSs, helping practices exceed 2025 GP contract targets, cut waiting times by 73%, and free GPs to focus on patient care
