Mental Health Integration
Connecting services for faster, safer support
The current mental health service landscape is fragmented, making it particularly difficult for patients to navigate between general practice, crisis lines, urgent care, and specialist providers. This fragmentation creates unnecessary barriers for patients needing urgent mental health support and overwhelming pressure on crisis services.
The platform addresses these issues by integrating a specialised mental health triage scale into its navigation system. This tool evaluates risk level, symptom severity, and social context to determine the optimal care pathway - for example, directing a patient with moderate anxiety and strong social support to community services, while triggering immediate crisis team involvement for someone with severe depression and risk factors.
The platform transforms patient journeys by coordinating care across services:
A patient presenting with anxiety can simultaneously receive a GP appointment, access digital resources, and connect to community services
For urgent needs, the platform can arrange psychiatric assessments, alert crisis teams, and notify GPs without requiring the patient to repeat their story
When physical symptoms have underlying mental health components, the platform identifies these connections and creates appropriate integrated care pathways
This approach ensures coordination between primary care, specialists, crisis teams, and community services while maintaining accountability and flexibility to respond to changing needs. By identifying mental health needs early and providing clear pathways, the system prevents escalation to crisis points while ensuring rapid response when urgent care is needed.
